Privacy Policy — How 345wln Protects Your Data

1. Introduction

This Privacy Policy describes how 345wln collects, uses, stores and protects the personal data of players who register and use the 345wln platform. The policy applies to the 345wln website at 345wln.win and the 345wln mobile application available for Android and iOS devices.

345wln is designed specifically for players in Pakistan and all data handling practices described in this policy are oriented towards the context of Pakistani users. Transactions are conducted in PKR and payment data passes through Pakistani mobile wallet providers including JazzCash, Easypaisa and Raast, as well as standard bank transfer and card networks where applicable.

We encourage you to read this policy in full before registering. If anything is unclear, our support team is available around the clock at [email protected] and will explain any section in plain language.

2. Data We Collect

345wln collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browsing activity, and from third-party payment processors when you make a PKR deposit or withdrawal.

Information you provide directly:

• Full legal name, date of birth and gender at registration
• Pakistani mobile number and email address
• CNIC number or other identity document details submitted during KYC verification
• Payment method details — JazzCash account number, Easypaisa mobile number, bank account details for IBFT, or card details for card payments
• Profile preferences, language settings and communication opt-in choices
• Any messages or attachments you send to our support team

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system version and browser type
• Pages visited on the 345wln website or screens accessed in the app, including timestamps
• Session duration, click patterns and navigation paths through the platform
• Game activity logs — games played, bet amounts in PKR, results and session durations
• Cookies and similar tracking technologies as described in Section 6

Information received from third parties:

• Transaction confirmation data from JazzCash, Easypaisa, Raast and bank payment gateways
• Identity verification results from third-party KYC service providers
• Fraud and risk signals from anti-fraud service partners used to protect player accounts

3. Why We Collect Your Data

Every piece of data 345wln collects serves a specific and necessary purpose. We do not collect data speculatively or for purposes beyond what is described in this policy. The table below summarises the primary reasons we process your personal information:

4. Legal Basis for Processing

345wln processes your personal data on one or more of the following legal bases depending on the specific activity involved:

• Contractual necessity: Processing your registration details, managing your account and handling your PKR deposits and withdrawals are all necessary to fulfil our obligations to you as a registered player.
• Legitimate interests: Fraud detection, platform security monitoring and analytics that help us improve the player experience are conducted on the basis of our legitimate business interests, where those interests do not override your privacy rights.
• Consent: Sending you marketing messages about new promotions, PSL betting events or bonus offers is only done where you have given clear consent. You can withdraw this consent at any time through your account settings.
• Legal obligation: Identity verification and transaction record-keeping are carried out to comply with anti-money laundering requirements and other applicable obligations.

5. Data Sharing with Third Parties

345wln does not sell or rent your personal data to third parties. Data is only shared with carefully selected partners where it is strictly necessary to operate the platform, and always under confidentiality agreements that require those partners to protect your data to the same standard we do.

The categories of third parties we may share data with include:

• Payment processors: JazzCash, Easypaisa, Raast and bank payment gateway providers receive only the transaction data required to process your PKR deposit or withdrawal. They do not receive your game history or full account profile.
• KYC and identity verification providers: Your CNIC details and verification documents are shared with certified identity verification services for the sole purpose of confirming your identity before withdrawals are processed.
• Fraud prevention services: IP address data, device fingerprints and transaction patterns may be cross-referenced with anti-fraud databases to detect and prevent unauthorised access and financial fraud.
• Platform analytics providers: Anonymised or aggregated session and navigation data may be processed by analytics tools to help us understand how players use the platform and where improvements can be made. Individual players cannot be identified from this data.
• Legal and regulatory authorities: We may be required to disclose personal data in response to a valid legal request, court order or to report suspected financial crime. We will notify you of any such disclosure where we are legally permitted to do so.

6. Cookies and Tracking Technologies

345wln uses cookies and similar technologies on the website and in the mobile app to make the platform function correctly, remember your preferences and understand how players navigate the service. Below is a summary of the types of cookies we use:

• Essential cookies: These are necessary for the platform to work. They manage your login session, maintain your account state and enable core features like the game lobby, deposit page and account settings. These cannot be disabled without breaking the platform.
• Preference cookies: These remember your language preference, display settings and notification choices so you do not have to reset them every time you visit.
• Analytics cookies: These help us understand which games are most popular, how players move through the platform and where technical issues occur. Data from these cookies is aggregated and does not identify individual players.
• Security cookies: These detect unusual login patterns and potential account compromise attempts, helping us protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and preference cookies can be disabled without impacting core functionality.

7. How Long We Keep Your Data

345wln retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods vary depending on the type of data and the reason it was collected:

• Account registration data: Retained for the duration of your account and for up to five years after account closure to comply with record-keeping obligations.
• PKR transaction records: Financial transaction logs are retained for a minimum of five years from the date of the transaction to meet standard financial record-keeping requirements.
• KYC and identity documents: Retained for five years from account closure or the date the document was submitted, whichever is later.
• Customer support communications: Support chat logs and email correspondence are retained for two years from the date of the last interaction in that support thread.
• Game session and activity logs: Retained for three years from the date of the session to support dispute resolution and responsible gaming monitoring.
• Marketing consent records: Records of your consent or withdrawal of consent for marketing communications are retained for five years as evidence of your preference at any given point in time.

After the applicable retention period has elapsed, your data is securely and permanently deleted from our systems. Where data is no longer needed for its original purpose but must be retained for a legal reason, it is archived with restricted access and is not used for any active processing.

8. Security Measures

Protecting the personal and financial data of Pakistani players is a core responsibility at 345wln. We implement a combination of technical and operational security controls to keep your information safe:

• All data in transit between your device and our servers is encrypted using TLS 1.2 or higher, ensuring that your login credentials, PKR payment details and personal information cannot be intercepted.
• Data stored on our servers is encrypted at rest. Sensitive fields such as CNIC numbers and payment identifiers are stored using strong encryption algorithms.
• Access to player data within our internal systems is role-based and restricted to personnel who need it to perform their specific job functions. All access is logged.
• We conduct regular security assessments and vulnerability testing on the platform to identify and address potential weaknesses before they can be exploited.
• Suspicious login attempts trigger automated security alerts. Multiple failed login attempts from an unrecognised device or location will result in a temporary account lock and a notification to your registered email.

9. Your Rights Over Your Data

As a 345wln player you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

10. Minors and Under-18 Protection

345wln is strictly an adult platform. No person under the age of 18 is permitted to register, deposit or play on the platform under any circumstances. We do not knowingly collect personal data from minors.

During registration, players must confirm they are 18 years of age or older. As part of our identity verification process, date of birth is verified against the CNIC or other identity document provided. Any account found to belong to a minor will be closed immediately, all funds will be returned to the originating payment method and the matter may be referred to appropriate parties.

If you are a parent or guardian and believe a minor has registered on 345wln using false information, please contact our support team immediately at [email protected] with the relevant account details so we can investigate and take action without delay.

11. Changes to This Privacy Policy

345wln may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify active account holders via the email address registered on their account or through an in-platform notification before the changes take effect.

The "Last Updated" date shown at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically so you remain informed about how your data is being handled. Your continued use of 345wln after a revised policy comes into effect constitutes acceptance of the updated terms.

12. Contact Us About Your Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please get in touch with our dedicated support team. We handle all privacy-related queries with priority and aim to provide a substantive response within 48 hours during normal operating days.

You also have the right to raise a complaint with a relevant data protection authority if you believe your personal data has been handled in a way that breaches applicable privacy requirements. We would always prefer the opportunity to address any concern directly first, so please contact us before escalating.

For information about how to manage your account, set deposit limits or use self-exclusion tools, please visit our Responsible Gaming page. For the full list of platform rules governing your account, see our Terms and Conditions.